OPSC Patient Safety Minute | On-Demand Training for Better Communication with Patients & Families After Medical Harm

Oregon facilities want more communication training.

In 2025, the Oregon Patient Safety Commission learned through a survey of healthcare facilities across Oregon that, while ongoing support for patients and families was an essential part of every response after harm, less than half of facilities provide that ongoing support. Facilities reported needing practical support and virtual, interactive learning that addresses communication with patients and families, support for involved healthcare professionals, and learning from and preventing harm.

Created by experts with lived experience.

Comms Corps, a mission-driven organization born from a shared understanding of the profound impact communication has in the aftermath of medical harm, was founded by two industry experts with lived experience in medical harm: Leilani Schweitzer draws on over 12 years leading the Communication and Resolution Program at Stanford Healthcare, and her own experience as a mother after her son, Gabriel, died from medical errors. Kyle Sweet has decades of experience as a lawyer working for healthcare systems and providers managing complex litigation and advising clients on risk and safety issues across the country. Learn more about Leilani and Kyle.

What you can do next:

1. Learn more about medical harm communication trainings on the Comms Corps website

2. Attend the NW Patient Safety Pros Meeting on December 10, 2026, where you can hear from Leilani and ask her questions about how to apply this approach to your own organization

3. Get in touch with Comms Corps to learn more

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